Once youve got one, confirm it with us and well automatically generate a certificate to travel in your Chronomics online dashboard. And, its not just TUI holidays on the cards either. For public health reasons, no cancellations of COVID-19 Test Kits can be accepted. Tests not dispatched. I'm so sorry to hear of the issue you had when trying to locate the barcode. | Hurdle is devoted to one thing building bio . Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. Hi Terry, Thank you for the great feedback. "On May 20, before they arrived, we were told the order had been cancelled and so we thought we'd get our money back.". So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. With our leading technology we offer a great online software training experience using hurdle. 11 October 2021 at 11:25AM in Consumer rights. As-Is. Pinak Panigrahiworks with customers to build machine learning driven solutions to solve strategic business problems on AWS. Yes, you don't have to wait days for someone 'technical' to respond to you, our team understands knowledge bases, and your account, and we'll hand hold you through all your questions. We are delighted to hear of the great service you received from Ryan. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. RebelBio and SOSV are the most recent investors. I'll look forward to speaking with you soon. After much frustration in trying to find out why my test hadn't arrived, I got my money back. Kind regards, Deborah. Click here to return to Amazon Web Services homepage, Use Amazon Augmented AI with Amazon Rekognition, Getting started with Amazon Rekognition custom labels. Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. He enjoys providing technical and strategic guidance to customers and helping them design and implement solutions on AWS. Still not dispatched. Once I knew how straightforward it was the 2nd time no problem. You'll get your travel certificate . We hope you have a great Christmas and wishing you all the best. Do you have a travel story to share? All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Hi Mrs Ryall, Thank you for your feedback. Use our handy store finder to discover your nearest TUI Store. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. When you pay you will be supplied with an ATOL Certificate. It should only take a few minutes to do this. 5 free lookups per month. However, somebody emailed me within 5 minutes with a resolution. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. Master of Molecular and Cellular Biochemistry (Biochemistry and Molecular Biology), If you're not automatically redirected, please click here. If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance. ATOL protection does not apply to the other holiday and travel services listed on this website. Kindest regards,NiciaSocial Media Department. I can't register my test, what should I do? Where can I find the link to upload my test photo? Company. This can be done using a smartphone but also works from a computer. Checking out your company online I found the same story from many other customers of yours. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Quick results within minutes. (If this link is not shown here, the photo upload was successful): Where can I find the link to upload my test photo? The following diagram illustrates the model training pipeline. No credit card required. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . Up to 5 ForPCRtests,thiscanbefoundonthetesttube. This is to ensure we keep your information secure and comply with government regulations for data protection. I recall there was a special number on their website but . Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. . Also speaking to a robot was not at all helpful. As-Is. Here are 8 tips for writing great reviews. General warning about using chronomics testing kit for the return home test. Thank you so much. https://help.hurdle.bio/contact-usKind regards,Ty. I'll look forward to hearing from you soon. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. This was the 2nd time this year using chronomics. Heres a link to it:https://www.gov.uk/guidance/travel-advice-novel-coronavirus]. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. Developed by software trainers who truly understand the need to deliver their learning in the best way possible. When TUI cancelled the holiday, because the destination was still classified on the amber list, the single mum tried in vain to stop the tests coming. When not occupied with machine learning, he can be found taking a hike, reading a book or catching up with sports. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Go to chronomics.com Contact us; currency you need. Hi Peter, Thank you for your feedback. Your results were late for our flight and we had to use airport tests. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the . We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. If you need to contact us for help, please provide images of your barcode/Kit ID where possible. But we couldnt use it till this number was entered! I had to email their support email as the contact form doesn't have the appropriate options to select. 2023, Amazon Web Services, Inc. or its affiliates. Were cruise experts, too. I even refused one of the packages. It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample. Pashmeen Mistry is a Senior Product Manager at AWS. "Since then I've emailed them about four times but no response whatsoever, yet I've continued to receive automated emails from them and so far two of my tests through the post. We are thrilled to hear of the great service you've had with us and if you need anything please don't hesitate to contact our team and we would be happy to help! Start your journey today. We hope you have a great week! . Tom Stubbs Partner. Global government advice and entry requirements for countries across the world are different and can change at short notice, due to the evolving nature of the pandemic. Please make sure, if there are multiple users, that the correct one is selected which is shown on the left of the screen below. Thank you so much. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Since 11am I have been trying to contact . Tom Stubbs Partner. Your pre-departure test will arrive within 1-3 working days. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. My money was taken for a one-off test which never arrived. It can take up to 48 hours for your sample to reach our lab. Contact Number (***) ***-**** Engage via Phone. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . However, the mechanisms by which DR interacts with the aging process to improve health in old age are poorly understood. Eight holiday destinations tipped to go on green list tomorrow - Covid rates compared, Ryanair passenger attacks woman on flight in row over facemasks before being dragged off, Devastated family pay tribute to 'gentle giant' rugby player, 24, killed in mass stabbing outside nightclub - after EIGHT men and women knifed in frenzied attack, Man, 49, who got trapped in adventure centre indoor cave dies of his injuries, British gardeners are being warned not to mow their lawns during May and June, Marcus Rashford hailed as "a gent" for rescuing Aston Villa Women's star on night out, Sky Sports commentator Martin Tyler accused of 'racist' comment about Son Heung-min, British star judge of MasterChef Australia Jock Zonfrillo found DEAD at age 46 - as Gordon Ramsay and Jamie Oliver lead tributes, 10 money changes coming in May - including 200 energy help and Tesco delivery shake-up, Antiques Roadshow guest stunned by true value of diamond brooch she thought was FAKE, Doctor Michael Mosley shares 'anti-ageing' foods to eat daily for a longer life, Lidl makes a big change to 30 of its stores - with a nationwide roll out planned, Denise Welch says she would rather pledge allegiance to Harry and Meghan over King Charles, Helen Flanagan unveils dramatic new look in plunging all leather get-up, Subscribe to Daily Mirror and Sunday Mirror newspapers. The following image is an example where the model has correctly identified the test as invalid with a confidence of 0.999. Get 5 free searches. We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee. Modular. Reply from Chronomics. Others Named Tom Stubbs. Yes. Sign up to the Chill newsletter for weekly inspiration and advice on UK holidays. As-Is. Integrated R&D. Global coverage. No number to ring chronomics. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. NH054111111 or CHR00001234/BHA00001234 or BLC123456789012. Hello Karen, We are sorry to hear about your inconvenience when using our test. We hope you have a lovely Christmas and wishing you all the best. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Go to chronomics.com Contact us; Complaints . Chronomics has raised a total of 1.1M in funding over 2 rounds. Had a panic and rang Ambassador to be told It was on cassette. Clear instructions please. browse our directory. I then sent the second tests back unused and tracked by royal mail. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. With Amazon Rekognition, we were able to get a highly accurate model in 34 weeks as opposed to spending 4 months trying to build a custom model to achieve the desired performance. Just use our holiday budget calculator to give you a guide! Easy online registration and downloadable certificates. This significantly accelerates the process of training and deploying a computer vision model, making it the primary reason for Chronomics to adopt Amazon Rekognition. Please be sure to enter any letters in your Kit ID in Capital letters. In this post, we showed the ease with which Chronomics quickly built and deployed a scalable computer vision-based solution that uses Amazon Rekognition to detect the result of a COVID-19 lateral flow test. And it is still a really difficult process to contact anyone. The x-axis represents the confidence score multiplied by 100, and the y-axis is the count of the predictions in log-scale. 2 replies 399 views AnnOyd_2 Forumite. Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. Companies can ask for reviews via automatic invitations. Go to chronomics.com Contact us; My Account Latest Updates General Covid-19 Blood Testing General . Our goal was, and continues to be, to analyse biological samples and give you actionable information to help you make decisions - about anything where knowing more about the unseen is . Once you've registered your test your Chronomics dashboard will be created. Hi, Thank you for your feedback. Best wishes, Nicia. 2 replies 4.3K views MartyRich Forumite. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Others Named Tom Stubbs. Mattia Spinelli is a Senior Machine Learning Engineer at Chronomics, a biomedical company. As always you can unsubscribe at any time. Kindest regards,NiciaSocial Media Department. why isn't the testing done the same way as NHS, so much easier as I don't have a smart phone. This preprocessing step ensured that the images were in the appropriate file format and also performed some additional steps like resizing the image and converting the image from RGB to grayscale. I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order. For PCR tests, this can be found on the test tube. This means that we may include adverts from us and third parties based on our knowledge of you. Best wishes, NiciaSocial Media Department. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. Get Contact Info for All Departments. We've got personalised service down to a T. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help. A phone number I found just has lots of options and a recorded message for each one, no option to speak to a person. We are really glad to hear that you managed to change your password and get it resolved.If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. Our Services and Results Are Not a Substitute for Medical Judgement. Chronomics is a tech-bio company that uses biomarkersquantifiable information taken from the analysis of moleculesalongside technology to democratize the use of science and data to improve the lives of people. To find out more, please read our You hide behind emails no phone number to contact you dont answer emails just appalling. !Very far from being a happy bunny. Whether you've already booked online or in store and need a helping hand, or you're thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. All rights reserved. When TUI holidays are not available, we will sell other well known Brands. Kindest regards,NiciaSocial Media Department. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided 'as-is' and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Furthermore excellent are the rates! Others have reported having a much more positive experience with Chronomics. I'm so sorry to hear of the issue you had when trying to locate the barcode. Still no refund!!! If you are experiencing issues registering your test, there are a few steps you can take to help fix this problem. Click here for information on the upcoming Bank Holidays, https://www.gov.uk/guidance/travel-advice-novel-coronavirus, Use this test as proof of COVID-19 status before leaving the UK, Easy online registration and downloadable certificates, Order at least 5 days before your outbound travel, You'll get your travel certificate within 30mins after performing the test. In this post, we share how Chronomics used Amazon Rekognition to automatically detect the results of a COVID-19 lateral flow test. Our tests are also fully UKCA and CE marked in accordance with UK and EU health, safety and environmental guidelines, and we are partnered with various providers who are FDA approved. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). submit comment. All rights reserved. The DetectCustomLabels API is used to detect the labels of a supplied image during inference. Total disaster, chronomics website wouldnt recognise the barcodes on the test cassette. Date of experience: 14 February 2023. Kind regards,NiciaSocial Media Department. I'm panicking they won't arrive, can anyone reassure me or have a contact number I . 4 letters followed by 4 digits. This may look different depending on the device you're using, please select an option below:Instructions for computer/laptop usersInstructions for mobile phone/tablet users. If you have been unable to upload your photo during the registration process, you can still upload your test result photo from your dashboard. Chronomics, London, United Kingdom. Taz wrote online that she booked a TUI package with the company. I have passed on your kind words to Ryan! I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. Our products can be used internationally: we generate results and certificates in the format accepted by different local authorities. Kindest regards,NiciaSocial Media Department. It has already processed millions of tests through this platform and delivers a high-quality diagnostics experience. My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. Hi David,Thank you for your feedback. A threshold of 0.999 resulted in an accuracy of 99.87%, with 27% of the predictions discarded. The API also returns the confidence that Rekognition Custom Labels has in the accuracy of the predicted label. Ambassador had help line for people. The main challenges with the dataset were the following: To create a high-quality training dataset, Chronomics engineers decided to follow these steps: Image augmentation was performed using Albumentations, an open-source Python library. 1 St. James Ct, Norwich, Norfolk, NR3 1RU, United Kingdom. The discarded predictions can also be routed to a human in the loop using Amazon Augmented AI (Amazon A2I) for manually processing the image. This means you must go through an online registration process where you provide the required information. It took me hours (literally) to get the whole thing done. On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late thats it. I purchased the lateral flow tests. . Nicholas Werner Current Workplace . Find your nearest TUI store or Perform this action on the Google Chrome browser. Biology + Technology = Chronomics and a bio-infrastructure future. Chronomics is a tech-bio company that uses biomarkersquantifiable information taken from the analysis of moleculesalongside technology to democratize the use of science and data to improve the lives of people. 2017-2023 Chronomics Limited. Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. (If this link is not shown here, the photo . For Blood testing, on the test label. Find Chronomics Ltd in London, SW19. Can I use the Chronomics test to meet entry requirements in other countries? Your result may not come in at the same time as others who've submitted . This number is unique to each test. I ordered my fit to fly tests weeks in advance of my trip. We're part of TUI Group - one of the world's leading travel companies. San . Eg, ABCD not abcd. Genome Biology March 28, 2017. TUI Travel Money offers great rates on over 50 different currencies worldwide, with no commission. The customer service and product quality at Chronomics have really pleased me. The model yielded an accuracy of 96.5% and a F1 score of 97.9% on a set of out-of-sample images. Trying to resolve this on line only led to going round in circles. 2 weeks later I then received the return flight tests. If you would like to get back in contact using the form below, I will personally ensure to respond and provide further investigation after locating your order and contact details. Help Center Go to chronomics.com Hurdle is a trademark of Chronomics Limited. I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. Chronomics Emergency Contact Number. You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. Do not send your sample back with any notes with your personal information on, or notes explaining that you cant register your test. Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . The Mirror has contacted Chronomics for comment. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Ours is 5 minutes, personalized, and technical. Sam and all of us at Chronomics appreciate the feedback and wish you safe travels and great weather :) If anything else, don't hesitate to contact us back.Kind Regards,Ana. TUI customers have been slapped with bills for coronavirus tests they can't use after their holidays were cancelled. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through . PhilC-548. No number to ring chronomics. Visit one of our TUI Stores and let our Travel Experts take care of all of your needs. We will definitely use these guys again! Hi Tony,I hope you are well. How to Contact Us If you haven't found the information you're looking for, you can contact our team here. Anyone can write a Trustpilot review. Hurdle | 9,816 followers on LinkedIn. Jay Raois a Principal Solutions Architect at AWS. Confirm you are entering the correct details. We work with big-name brands, like Disney and Universal, to bring you an even bigger selection of dream getaways.